In Store Return Policy

This applies to purchases made in store and online purchases placed for in store pickup only. For returns on online shop purchases that were shipped to you, please review our Online Shop Return Policy. These policies differ to account for shipping.

• Returns/exchanges must be made within 3 days of purchase with original receipt
• Items must have tags attached in original packaging and be unused, unwashed, and not altered in any way

Please Note: During the Covid-19 outbreak, we are not accepting returns or exchanges on latex, character, or masquerade masks.

Items not eligible for return or exchange include:

• Wigs
• Intimate apparel including lingerie, hosiery, and undergarments
• Sale items

Additional Restrictions

• Holiday items (Christmas, Easter, St Patrick's Day etc.) cannot be returned after the Holiday has passed, regardless of date of purchase
• Halloween 2020 - No returns will be accepted after October 23rd 

Please CONTACT US if you have questions regarding a return or exchange