Online Shop Return Policy

This policy applies to online purchases to be shipped only, it does not apply to online purchases picked up in store. For in store Returns/Exchanges please review our In Store Return Policy. These policies differ to account for shipping.

Please make sure your item(s) meet the following criteria before filling out the Return Request Form at the bottom of the page.

• Returns and exchanges must be made within 14 days of purchase. Return shipping will be the responsibility of the purchaser (we do not refund shipping costs)
• Damaged or defective items must be reported within 7 days of purchase and be pre approved.
• All items must have the tags attached and be in their original, unopened packaging and must be unworn, unused and not altered in any way.

The following items are final sale and not eligible for return or exchange:

• Wigs
• Intimate Apparel including lingerie, hosiery, and undergarments
• Sale Items
• Facial Hair Not in Factory Sealed Packaging

Additional Restrictions:

• All sales are final on purchases made within 14 days of Halloween
• All sales are final on Holiday items made within 7 days of Holiday (Easter, St Patrick's Day, Christmas, etc.)

When to expect your refund:

Refunds will be applied once the item has been received in our facility. You will receive an email confirming the receipt of goods, eligibility of return request, and refund payment. Please allow 2 to 3 days for refunds to be posted to your account.

Please CONTACT US if you have any questions regarding your return or exchange.