This policy applies to online purchases only, it does not apply to online purchases picked up in store. For in store Returns/Exchanges please review our In Store Return Policy. These policies differ to account for shipping.
Please make sure your item(s) meet the following criteria before filling out the Return Request Form at the bottom of the page.
The following items are final sale and not eligible for return or exchange:
Please Note: During the Covid-19 outbreak, we are not accepting returns or exchanges on latex, character, or masquerade masks.
When to expect your refund:
Refunds will be applied once the item has been received in our facility. You will receive an email confirming the receipt of goods, eligibility of return request, and refund payment. Please allow 2 to 3 days for refunds to be posted to your account.
Please CONTACT US if you have any questions regarding your return or exchange.